Contact BusTrainBuy
Last updated: August 1, 2026
1. General Website Inquiries
For questions, suggestions, feedback, accessibility issues, or technical problems concerning the BusTrainBuy website, please contact us using the email address below.
Contact BusTrainBuy
Email: support@bustrainbuy.com
To help us investigate a technical problem, you may include the page address, the device and browser used, and a screenshot showing the issue.
Email BusTrainBuyPlease do not send full payment-card numbers, account passwords, passport copies, or other unnecessary sensitive information by email.
2. Booking, Ticket, Payment or Refund Questions
BusTrainBuy is an independent travel-search, comparison, and referral website.
BusTrainBuy does not operate buses or trains, issue transportation tickets, directly process customer payments, or independently manage reservations completed through partner platforms.
Reservations, payments, ticket issuance, passenger information, booking changes, cancellations, refunds, luggage conditions, departure information, delays, and transportation services are managed by the relevant booking partner or transportation provider.
Identify Your Booking Provider
Check your confirmation email, ticket, payment receipt, or booking reference to identify the company that processed your reservation.
You must contact that provider directly for assistance with your booking.
BusTrainBuy cannot access, modify, cancel, refund, or manage a reservation completed through an independent booking platform.
3. Urgent Travel Problems
Do Not Wait for a BusTrainBuy Email Response
If your departure is approaching, your bus or train has not arrived, you cannot locate the departure point, or another urgent problem is affecting your journey, contact the booking provider or transportation operator immediately.
Use the telephone number, email address, support link, or other contact information shown on your ticket or confirmation email.
BusTrainBuy email support is not a real-time emergency or booking-management service.
4. Current Booking-Provider Support
Select the provider that processed your reservation. Do not contact a different provider about a booking it did not process.
INFOBUS Reservations
If your reservation was completed through INFOBUS, contact INFOBUS directly for assistance concerning:
- Tickets and booking confirmations.
- Payments and passenger information.
- Booking changes and cancellations.
- Refund requests and refund status.
- Luggage and departure information.
- Delays and transportation services.
5. Response Time
We aim to respond to general website inquiries as soon as reasonably possible.
Response times may vary depending on the nature and volume of inquiries.
For booking-related or urgent travel matters, contact the relevant booking partner or transportation provider directly instead of waiting for a response from BusTrainBuy.
6. Website Operator
Website Operator: Uğur YILDIZ
Location: Istanbul, Türkiye
Website: https://bustrainbuy.com
Email: support@bustrainbuy.com
7. Transparency
BusTrainBuy helps visitors discover and compare transportation options and access reservation services supplied by independent booking partners and transportation providers.
BusTrainBuy may receive a commission when an eligible reservation is completed following a referral from our website. This commission does not normally increase the price paid by the customer.
The final booking conditions, price, payment, ticket, cancellation, refund, and transportation service are determined by the provider identified during the reservation process.
For more information, please review our Privacy Policy, Cookie Policy and Terms & Conditions.